We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right. Please note: due to the handmade nature of our products, there may be slight variations and imperfections in some items. We believe this is one of the beautiful things about owning a handmade item.

At Karigor, we provide the best quality pictures of your desired products with the exact measurements, information, and pictures. Your order will start processing once you confirm it but we also try to accommodate you with a “No Questions Asked” return policy, as we know sometimes people purchase something that doesn’t work out the way they had hoped for. If you are not satisfied with the product you have purchased just simply give it back to the delivery person and further we will start processing for their credit refund procedure if any.

What qualifies as a return?

The buyer can return any of the purchased products if the product meets any of the following conditions

  1. Damaged product
  2. Wrong product, size, or color
  3. Poor quality product
  4. Damaged product
  5. Inconsistent with the description provided
  6. Dissatisfied with the delivered product

How to return the purchased products?

Buyers can return the purchased products in any of the following ways

  1. The buyer can easily give back the purchased product to the delivery person once the delivery is being made along with the invoice slip.
  2. The buyer can also send back the purchased product (without opening the product package) to the Karigor’s office address within three (03) days along with the invoice slip.

Who will bear the delivery charge?

When Buyer will return the purchased product, the following conditions will be applicable for bearing the delivery charge

  1. If the buyer is delivered with a physically damaged, wrong product, size, or color then the buyer will not bear the delivery charge for that specific purchase.
  2. If the product has not worked out anyhow for the buyer or the buyer is not satisfied with the delivered product then s/he needs to bear the delivery charge for that specific purchase as well as 10% of the product price as refund management fees.

Mode of Refund

  1. If the buyer chooses to purchase the product in ‘Cash on delivery mode, once s/he returns the product to the delivery person, s/he does not need to pay the bill for purchasing the product except the delivery charge.
  2. If the buyer chooses to purchase the product in ‘Cash on delivery mode, once s/he returns the product to Karigor’s office, her/his made payment for purchased products will be refunded to his preferred method for the transaction such as Bank, bKash, or Rocket within seven (07) days.
  3. If the buyer chooses to purchase products in ‘Electronic Fund Transfer (EFT)’ mode, once s/he returns the product to the delivery person or at Karigor’s office, her/his made payment for purchased products will be refunded to her/his preferred method for the transaction such as Bank, bKash or Rocket within seven (07) days.

How will the buyer confirm that the refund is made?

Buyer will receive a confirmation note in her/his preferred method of contact such as (email or Mobile) regarding her/his refund.

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